NakedCat Beauty

At NakedCat Beauty, we value your time and appreciate your commitment to self-care. To ensure fair scheduling for all clients, we have the following policies in place: Cancellations & Rescheduling * A 24-hour notice is required to cancel or reschedule an appointment. * Exceptions will be made in cases of contagious illness, family emergency, or work emergency. * Cancellations or reschedules made within 24 hours of the appointment will result in a 50% service charge based on the regular menu pricing of the booked service(s). * If a deposit was taken, it will be held as the service charge. Rescheduling Limits & Fees * If you need to reschedule, the new appointment must be booked at least 24 hours before the original appointment start time. * There is a limit of two reschedules per appointment. After the second reschedule, a 50% rescheduling fee will apply to any additional changes. * If you fail to show up for a rescheduled appointment, an additional 30% fee will be charged, bringing the total to 80% of the original appointment cost. Late Arrivals * Please text or call NakedCat Beauty to let us know you are on your way if you anticipate being late. * If you are 5 minutes late, NakedCat Beauty will send a text message to confirm your arrival status. * If you do not respond and arrive over 15 minutes late, your appointment may be considered a no-show, and the no-show fee will apply. * If you arrive late but within the 15-minute window, your service may be shortened to stay on schedule for the next client. Full service charges will still apply. No-Show Policy * If you do not cancel or reschedule your appointment and fail to show, an 80% no-show fee will be charged. * If a deposit was taken, an additional 30% will be charged to equal a total 80% no-show fee. * If no deposit was taken, the full amount of the service will be charged. * A 2-hour grace period is allowed after your scheduled appointment time for you to contact us. * After the grace period, the no-show fee will be automatically charged to your payment method on file and is non-refundable. Payment & Enforcement * Fees will be charged to the card on file. If no card is on file, the balance must be paid before booking any future appointments. * Future bookings may be restricted if outstanding fees are not paid. By booking an appointment, you agree to these terms. We appreciate your understanding and look forward to providing you with exceptional care!